Frequently Asked Questions

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1. Can you arrange for an Account Manager at QuickConnect give a presentation to our company?

Yes, indeed we can. Please contact us or sign up and we will assign an Account Manager to your account. Then you can arrange for your Account Manager to meet with you or conference call a meeting to discuss our solutions and answer any questions you may have.

2. How do I choose a cell phone network that is best suited for my business?

There are many different networks but GSM and CSMA and TDMA are the most common ones in United States and Europe. If your plan works with any of these then you will experience better than 90% quality. For additional compatibility questions please visit our mobile compatibility page.

3. What is GSM?

Global System for Mobile Communications (GSM) is one of the leading digital cellular systems which uses a narrowband TDMA, which allows eight simultaneous calls on the same radio frequency. By 1997 GSM was available in more than 100 countries and the standard in Europe and Asia. It is considered to be the most advanced digital cellular technology, GSM are the most used network for SMS, and GSM positioning. Newer GSM phones are "global phones" since they can be used in virtually any country and offer global roaming. The SIM card ("Subscriber Identification Module") is a unique and essential component of GSM phones.

4. I am using your QuickConnect service and I want to get the latest wide band GSM phone. To what countries or regions can I travel to and still have my QuickConnect offer very high quality of service and what phones do you recommend?

In most of Europe and Asia Pacific regions, the GSM is on the 900 MHz frequency band. In parts of Europe and Asia the GSM is on the 1800 MHz frequency band and in North America, South America, and Canada the GSM is on the 1900 MHz frequency. Depending on your travel destinations, you can check with your phone retailer to get the phone that best meets your needs. For additional compatibility questions please visit our mobile compatibility page.

5. What is 3G phone and does it work with your mobility solutions?

Yes. It works very well with our mobility solutions. 3G is a mobile wireless technology based on wideband CDMA, that can offer higher data speeds than CDMA. WCDMA can reach speeds of up to 2 Mbps for voice, video, data and image transmission.

6. Does TDMA phone work with your mobility solutions?

Yes. Indeed. TDMA is used mostly in United States, but also in Latin America, New Zealand, parts of Russia and the Asia-Pacific region. It is one of the oldest digital cellular technologies and is considered the least advanced digital technology, partly because of its comparative lack of flexibility. Time Division Multiple Access (TDMA) delivers digital wireless service using time-division multiplexing (TDM). A radio frequency is seperated into time slots, then slots are allocated to multiple calls. In this way, a single frequency can support multiple, simultaneous data channels. TDMA is used by the GSM digital cellular system

7. What is CDMA network?

CDMA is Code-Division Multiple Access, which is a digital cellular technology that uses spread-spectrum techniques. Unlike GSM networks that use TDMA, the CDMA does not assign a specific frequency to each user. Instead, every channel uses the full available spectrum. Individual conversations are encoded with a pseudo-random digital sequenc and conversations are carried simultaneously by sending all communications in packets of bits mixed together and tagging each group belonging to a specific communication with a different code. Each communication can therefore be reassembled in the correct order at the other end, using the unique codes attached to particular groups of bits. CDMA is the most common and most recent digital cellular technology in North America.

8. What is the PDC and why is this important for businesses and companies that use QuickConnect in Japan?
Personal Digital Cellular (PDC) is one of the world's three main digital wireless standards, ranking alongside GSM and TDMA. Although PDC is currently only used in Japan, it is the world's second-largest digital standard, with over 50 million subscribers. Like GSM, PDC is based on TDMA technology.

9. What is the PCS system?
Personal Communications Service (PCS) is a set of digital cellular technologies being deployed in the USA. PCS works over CDMA, GSM and North American TDMA air interfaces. PCS is completely digital and operates in the 1900 MHz frequency range and can be used internationally.

10. Does iPhone 3G work on your system even though it is a recent system?

Yes, QuickConnect works fine on 3G which is simply a specification for the third generation of mobile communications technology (analog cellular was the first generation, and digital PCS the second generation). 3G offers increased bandwidth of up to 384 Kbps when a device is stationary or moving at pedestrian speed, 128 Kbps in a car and 2 Mbps in fixed applications. 3G will work over wireless air interfaces such as GSM, TDMA and CDMA. The new EDGE air interface has been developed specifically to meet the bandwidth needs of 3G. This is fully compatible with QuickConnect Mobile Solutions.