Mobile Compatibility

QuickConnect offers our clients an interface that you can use to interact and chat live with your customers (users). When you are not available to have access to your Internet browser, you can use your cell phone from anywhere in the world to interact with your customers, live, via your cell phone as if you are in the office answering your customers questions and helping them with their needs.

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QuickConnect products work on almost any telephone network and any SMS texting mobile phone. Of the U.S. carriers, Verizon and Sprint use MetroPCS and CDMA and T-Mobile and AT&T use GMS. Although Nextel is part of Sprint, the Nextel Wireless uses a different technology called iDEN (Integrated Digital Enhanced Network). All these carriers work perfectly fine with our products since our products are carrier independent and utilize DWAP (digital wireless access protocol) data packet switching transmission. (See notes below for comparison between CDMA and GMS).

To select the best suitable messaging experience you may wish to consider: a) which carrier has the best reception in your area, b) the most economical service plans, and c) the most attractive selection of phones, without sacraficing features, quality of service, choice, customer support and technical service. Since we work with tens of thousands of clients, here is the way our clients rate their carriers:

	Quality of Service	Affordability	Customer Service	Selection
1. Verizon Wireless
2. T-Mobile
3. Sprint
4. AT&T Wireless

Besides carrier technology, there are other factors that you should consider to get the best possible quality of communications from your cell phone mobile connection with QuickConnect interface. The following have been tested extensively under QuickConnect environment (and are also the most popular ones used by our clients for the best connection experience between them and their customers).

Please note that you do not need "browser capability" in your cell phgone to use QuickConnect. All that is required is SMS texting capability which can then let you send text to your QuickConnect LIVE interface which interacts with your customers, based on your settings and preferences.

iPhone 3G (older models work just as good with QuickConnect)		G1 Phone with SMS alert
Motorola Moto Q with 2-way SMS text messaging		Blackberry with built-in GPS receiver
Samsung Eternity		Sony Ericsson
LG Incight		LG Shine
Other Compatible Phones Here is a list of other manufacturers and models numbers that are compatible with QuickConnect products. If your current phone is not in the list, then most probably, it is not compatible and you may need to obtain a new phone.
Select a phone manufacturer from the list below: Alcatel Apple ASUS Audiovox BENQ BENQ-Siemens BlackBerry Cingular / AT&T Dopod Eten Grundig HP HTC (now Siemens) i-mate Kyocera LG Mio Motorola NEC Nokia O2 PalmOne Panasonic Philips Qtek Sagem Samsung Sendo Sharp Siemens Smart Sony Ericsson SPV Orange Télit T-Mobile Toshiba VK Mobile The compatible phone models are in the drop down list : Select a phone manufacturer to start (above)

Comparison Between CDMA and GSM

Note: The CDMA (Code Division Multiple Access) phones are incompatible with GSM (Global System for Mobile Communication) which use TDMA and you cannot transfer a phone from one carrier to a non-compatible carrier - however, both carrier networks and technologies work perfectly with our products. CDMA coverage is very strong in the United States, particularly in rural areas, but GSM service has a larger global footprint (it's the standard in Europe, and some Asian countries) and GSM phones use the convenient SIM cards, which allows easiy switching between phones. Also, when taken on a global scale, GSM users will find a wider selection of handsets.

If you travel overseas frequently and wish to use QuickConnect for convenience and instant access to customers, sales, and business management then GSM may be a better choice for you. Please remember that not all GSM phones will work overseas - irrespective of whether they are compatible with QuickConnect or not. But if you'll be using your QuickConnect mostly in the United States, then CDMA is an equally good option, and some CDMA phones now also support GSM networks for international use.

Most industry experts agree that GSM has slightly better voice quality and CDMA has slightly better data transmission rates.

GSM is the international standard. It is used in over 180 countries and using TDMA (time division multiple access) which chops up telephone conversations into seperated time slots. GSM currently uses 2 different codecs for encoding calls: EFR (enhances full rate) and AMR (advanced multi rate) which were originally developed from the ISDN land line standard and offer very high call quality. GPRS (general packet radio service - the 2.5G data solution for GSM - offers data rates of up to 115kbps according to the International Telecommunications Union, but in reality it does not actually exceed 64kbps. These networks exist in the US today and power networks by Cingular, AT&T (hence why they merged together), and a few of the other small ones.

CDMA is currently the dominant technology in the United States and it works by having all of the calls transmitted on the same frequency at the same time but are identified using a code system. This, theoretically, gives CDMA an unlimited capacity under perfect conditions, but of course CDMA does not offer an unlimited capacity. There is only a certain amount of noise that a channel can accomodate before the system and your cell phone can't recognise one signal from another. If you doubt the limitations of CDMA ask some angry Sprint customers who constantly complain of network busy signals.

CDMA limits this noise by having a phone transmit at the lowest possible setting that will get the call through. One of the factors that determines how much power is needed to transmit is distance from the tower. All phones have to take this into consideration. The other factor that only CDMA-type systems have to account for is the number of callers connected to the system and their distance from the transmiter/receiver towers.

TD-SCDMA is the new Chinese standard that shows a lot of promise. It is still in its infancy and is developed by Siemens and one of China's universities. It basically seperates signals by time and code. It is unknown how efficient this network is or even if it is viable at this time.

People always mention analog roaming as an advantage to CDMA. This isn't true, and evidence of the single band phones that Sprint sells is clear that analog roaming is not an advantage. CDMA is not inherently compatable with analog. The only truely backward compatable technology is TDMA. Most CDMA phones have had analog capabilities added to them because Verizon wanted to slowly upgrade its network in 2002-2004 but, oddly, still haven't gotten to some areas where there is no reason to upgrade since they aren't taxing the bandwidth there and Sprint found that it couldn't get customers to overcome their fears of no coverage off their network.

In Europe, where they mostly use GSM phones, providers guarenteed 99% population coverage for most licences. At the time that Europe started developing its wireless infrastructure, the US only had GSM from the companies that became T-Mobile and Cingular and AT&T were using TDMA/analog networks. Now that the later two are GSM (although they are actually one company now they still operate seperate networks but share their resources) companies like Nokia, SonyEricsson, and Siemens have seen a larger US market for their phones.

The new wCDMA is GSM's golden egg. It allows CDMA and GSM carriers to upgrade to it easily. This would be the place that any CDMA carriers would jump ship since it would involve the same hassle to upgrade to it as it would to the continuation of CDMA. People will mention things like "Verizon has said it's happy with CDMA" not realising that corporations don't want to talk about any future plans and won't say they are unhappy with what they have to make sure that customers and potential customers think that they are having second thoughts about their own technology.

From a user's standpoint GSM and CDMA offer nearly identical features and quality of service. GSM providers offer more minutes and worldwide roaming but CDMA does have the most phones and have the advantage of being analog compatable. However, in the future those difference may be short lived as Qualcomm tries to make a GSM CDMA hybrid and GSM phones are quickly gaining analog capabilities.